Frequently asked questions

We have compiled some frequently asked questions for you, which will provide you with well-founded answers to your questions. You want to know more? Then send us a message to:

Order and delivery

Can I return or exchange a product?

You have the option to cancel the contract within 30 days of receipt of the goods. First fill out the return form on our website or send us an email to with the keyword "cancellation". Tell us the order number and article number. We will send you a parcel stamp by email. After receipt of your shipment, we will credit you the purchase amount via the means of payment you chose when placing your order.

How can I track my shipment?

Our logistics service provider will send you a tracking code to track your shipment.

How do I get my refund?

After receipt, returns will be processed within 14 days. After approval, the purchase amount will be refunded to you via the payment method you selected at the outset.

How fast is delivery?

Orders placed from Monday to Friday by 2:00 p.m. will be shipped on the same day. The delivery time of our logistics partners is 1 to 2 working days.

How much are the shipping costs?

Delivery is free of shipping costs from € 25.00 value of goods. Below that, we charge € 3.90.

Is delivery abroad possible?

At the moment, delivery is only possible within Germany.

What are the payment terms?

We offer the following payment methods: Purchase on account, direct debit, credit card (VISA, Mastercard, American Express), SEPA direct debit or PayPal. You do not need a PayPal account for payment processing.

Where can I find my bill?

You will receive your invoice together with the shipping confirmation by email. For environmental reasons, we do not send paper invoices.

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