Frequently asked questions

We have compiled some frequently asked questions for you, which will provide you with well-founded answers to your questions. You want to know more? Then send us a message to:

Quality and safety

Are the products suitable for pregnant or breastfeeding women or for children?

The reference quantities for daily intake given on the packaging are average values. Women who are pregnant or breastfeeding and children usually have different requirements. In this case, the intake of our food supplements should be discussed with a doctor. Our products are natural, vegan, lactose- and gluten-free and are produced without artificial colours, preservatives or genetic engineering. Please also note the information on our packaging.

Can I take the food supplements without hesitation if I am allergic?

Before taking our preparations, you should always check the list of ingredients on the packaging with your allergy passport. Since our preparations are natural and vegan and are made without artificial colours, preservatives and flavours, they are generally well tolerated. We do not use any hidden additives.

What to do in case of a complaint?

If you would like to complain about one of our products, please contact us first. In the event of a complaint, please do not return any products to us without consulting us. First fill out the return form on our website or send us an email to with the keyword "complaint". Tell us the order number and article number or alternatively the product name, the batch number printed on the jar and the expiry date. Please tell us the reason for your complaint. We will then inform you whether you should return the product to us. In the case of a return, you will receive a corresponding parcel stamp by email. After checking the complaint and, if necessary, after inspecting the product, we will credit you the purchase price via the payment method you selected when ordering.

What to do in case of intolerance or an allergic reaction?

If you know which substances you are allergic to and you have checked the list of ingredients against your allergy passport beforehand, the occurrence of an allergic reaction is almost impossible. If you suspect an intolerance, stop taking the food supplement immediately and consult a doctor. Show your doctor the packaging and composition of the product. It is also possible that the allergic reaction is due to other circumstances and not to the food supplement.

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